THE IMPACT OF EFFECTIVE MANAGEMENT INFORMATION SYSTEM ON THE PERFORMANCE OF FIDELITY BANK

THE IMPACT OF EFFECTIVE MANAGEMENT INFORMATION SYSTEM ON THE PERFORMANCE  OF FIDELITY BANK PLC AWKA

ABSTRACT

This research work covers the impact of effective management information system on the performance of Fidelity bank Plc at Awka. The purpose of this work is to critically asses and analyze the effective impact of management information system on banking sector in general and Fidelity bank Plc Awka in particular showing the ways of improving on the lapses that my exist in the

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After payment, text the name of the project, email address and your names to 08064502337 management process and know how, an effective management information will correct these lapses. The study will be significant to the society and various categories of persons, the result expected from research would serve as analytically reprocess to government local, state, Federal, and the management and staff of banks. The researcher used a structural questionnaire and interview as instrument for data. The finding revealed that the effective management information system help in banking sector in general and fidelity bank Plc Awka in particular because the impact of organizational  goal depend on management information system and aid in decision making. Based on the findings the researcher concluded that management information provides regular information to managers to allow then to make adequate decisions based on the data  rather than guess, certain data and analysis can play a very useful role in making good decision about where and when to use human and other resources to achieve the mission of  an organization. Based on the findings the researcher gave the following recommendations which will help to improve the information system in the bank. The banking sector in general and fidelity bank Plc Awka in Particular should have an effective management information system and information technology should be properly knit together to reduce friction and unnecessary bureaucracy.

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

The information age in today’s rapidly changing world, full of advances in the areas of communication and computer technologies, demands serious attention to the creation,  manipulation, storage and communication of information by all who wish  to succeed in the world of business. Success in business may remain an illusion if cost control efforts are not adequately made. We are now living in a society where change is the only imperative. It is forced on us even when we do not wish to change.

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As a matter of fact, managers at all levels must embrace the changing and emerging information explosion and take advantages of it. Information system touches virtually  every branches of business. Its impact is not limited to large and well established companies, but to the rank and file of corporate governance. It is therefore imperative that efforts are made to develop a suitable management information system for business sectors.

Most banks in Nigeria, especially the new generation banks, have realized that in order to succeed, the quality of the services they provide is paramount and not just where they are located. They now realized that there is a need to provide online real-time services so that customers can be reached from any of network branches in the country. For this reason, they have procured banking system that permit online banking operations and the use of wide are network (WAN).

The banking sector is changing dramatically in terms of the way they are conducting business due to the wide spread and increasing use of information technology. The word information system comprise two features; one relating to understanding and appreciation of what information is and the second refers to the characteristics of the system. In external and internal environment, valuable information. (processed data) highlight emerging opportunities and threats. The essence of information is the risk reduction so as to enhance the degree of managers decision in an organization. The stated objective constitutes the standard against which this degree of accuracy is measured. Therefore information system must have a well defined objective so as to assist the organization.

The above written outline is much more magnified when the subject is in a banking institution. The need for accuracy, timely and relevant information is  big asset to the bank of today. One major revelation is that information requirement is not generalizable across environment and organization. It bring about the notice that some information is most ideal for an organization requirement if the specific uses must use a guiding frame work for the design and implementation of management information system for an impact in the banking sector.

STATEMENT OF PROBLEM

It is really a statement of fact that the banking industries has failed to reach their objectives a as result of their inability to meet the modern information system technique as a tool in banking. The study was set up to assess the problem that the banking system is facing these problem include:

  1. The need for efficient application of modern information management technique as a tool in banking.
  2. The impact of developing management system in banking sector of Nigeria under the universal banking program.
  3. The method of processing information on a manual basis and with its attendant problem which has been proven not to yield desire results.
  4. How to develop effective management information system in a complex situation in connection with the banking system of operation.
  5. The responsibility of producing qualitative, accurate and timely report necessary for effective decision making.
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PURPOSE OF STUDY

The purpose of the study is to critically assess and analyze the effective impact of management information system on fidelity bank Plc Awka showing:

  1. The importance of a control system on management information system in fidelity bank Plc Awka.
  2. The need for management information system in fidelity bank Plc Awka.
  3. The extent to which management information system facilitates information in fidelity bank Plc Awka.
  4. The ways of improving on the lapses that may occur in the management process.
  5. How an effective management information system is designed and used.

SIGNIFICANCE OF THE STUDY

The study is significant to the study and various categories of persons. The result expected from the research would serve as  analytical references to governments that is local. State, federal and the management of banks as well as the private and public organizations.

The study will help to show the efficiency of information flow, facilitate effective decision making, as well as enlighten management on the need and usefulness of management information system. It will develop a control system which will be used to evaluate performance and co-ordinate various activities of the organization. To the researcher and academician, the study serves as an insight into the impact of an effective management information control in organization, it will be source of added knowledge as a result, serve as  a pool of information.

RESEARCH QUESTIONS

  1. What are the roles of management information system (Mis) in the Nigeria banking industry?
  2. Does the impact of organizational goal depend on management information system?
  3. Does management information system significantly affect decision making in fidelity bank at Awka.
  4. Does effective performance of a bank depend on management information system?
  5. Do you think fidelity bank at Awka need more improvement in information technology?
  6. Do you think that lack of information system, will lead to the failure of Fidelity bank Plc Awka.
  7. Is management information system a tool for corporate growth and profitability in your bank?
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SCOPE OF THE STUDY

This research work is specifically limited to banking sector with more emphasis on the fidelity bank plc at Awka. The study is concerned with the control aspect of the effective management information system in banks. It becomes necessary, to limit the scope of the research in order to achieve a more in depth study due to time limit.

DEFINITION OF TERMS

  1. The following are definitions of terms that were encountered in the study:
  • Management: This is the act of getting things done through others. It is the act of planning, organizing staffing and controlling the activity of others or system to achieve as efficiently as possible the state goals of an organization.
  1. Information: This is a processed data which have a meaningful to there recipient.
  2. System: This is a set of elements which are inter-related and inter-dependent which work together toward common goals.
  3. Effectiveness: Is defined as the degree to which the actual outputs of the system correspond to its desired outputs.
  4. Management information impact: This is the resultant value derived after management data has been processed into form of meaningful information with a real valve out of its.
  5. Efficiency: This is the quality of doing well without any waste of time or money.

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